FAQ
General
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It takes just a few minutes to register. To complete the registration process, you will need to provide information such as your username, full name, address, and email address.
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Yes – to ensure fair bidding, a valid credit card will be required to bid on an item. Your credit card information is required only for the first time you place a bid. By providing your valid credit card information, you authorize Music’s Promise Auctions to make a temporary authorization to your credit card account to verify the information you provide is valid. This credit verification will occur each time you provide a different credit card in the bidding process.
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You can monitor all your bidding activity from within My Account > Bid Status
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We will notify you by email if you win, although you are responsible for determining if you have won by visiting the site and checking the status of your bid in the My Account section. The email will contain instructions on next steps.
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Using the credit card entered during the bidding process, all winning bid payments will be captured and processed through our secure payment centers. If the payment fails, you will be notified by email with next steps to complete payment.
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When you place a bid, we will request your card’s security code to help prevent against fraudulent use of your card. The security code is the three digit number located near the signature strip on the rear of the card. American Express® cardholders: Look for the 4-digit code printed on the front of your card just above and to the right of your main credit card number.
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Text Bidding allows users to place a bid on an auction via Text on their phone rather than directly on the site.